Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Kave The Story of Things OOAKSTONES Warehouse 20, Alserkal Avenue, Dubai, UAE. Please send your item with your name and order number to: Only regular price items can be returned, exchanged, or refunded It must also be in the original packaging.Please email on the same day your receive the items. OOAK do not reimburse return shipping charges on exchanges based on change of mind.The item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Refund will be issued to the full value of the item excluding shipping costs. Failure to provide this information with 24 hours of receiving your shipment will forfeit your right for a refund or exchange. Please provide detailed photos of the item and packaging to launch an investigation with the courier. We do not accepted based on crystal characteristics or on change of mind. Sales items unfortunately are not eligible for returned, exchanged, or refunded.Ĭrystals & Stones Crystals and stones, either polished or raw, can NOT be returned or refunded unless broken during transit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Color variations, inclusions or marking might vary from the image shown on the website. Crystals are natural element and is one-of-a-kind, i.e.
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